Have a question about COVID-19 vaccines and registration?

Get answers to your questions about the COVID-19 vaccinations through our Youth Information Chat service. The chat puts you in contact with a Youth Information Officer who can give you the answers you need and point you in the right direction.

What we can help with

We can help you with any questions you have, including information around:

  • Which vaccination should I get?
  • When can I register for a vaccine?
  • Is the vaccine free or do I have to pay?
  • What are the common side effects of the vaccines?
  • The HSE Vaccine Portal won’t work for me, what can I do?
  • What do I need to have when registering on the HSE Vaccine Portal?

We can give you information, advice and guidance on the things that matter to you.

Start a chat with us now.

How does the chat work?

Our online chat service is as easy to use as WhatsApp and puts you in touch with a Youth Information Officer who can help you. Simply click the link below, fill out your information with your question, and start chatting.

When is the chat service available?

The chat service is available between 4pm and 8pm, Monday to Friday (excluding bank holidays). If you want to chat to a Youth Information Officer during that time, start a conversation now

If you leave a message outside of these hours, we will get back to you by email as soon as we come back online.

Start a chat with us now

or if you don’t want to use the chat service, you can send us an email.

The most important thing is your safety

If you tell us that you are under 18 and are being harmed, are at risk of being harmed, or have been harmed in the past while under 18, we must report this information to Tusla – the Child and Family Agency – and possibly the Gardaí. To make these reports, we need your full name, your age and the county you live in. If you choose not to share this information with us, we will be unable to make a report.

Who will you be talking to?

Our chat service is staffed by Youth Information Officers from centres across Ireland. Youth Information Officers are trained in providing information that is impartial, accurate, relevant to your question, in a non-judgemental and easy to understand way. The Youth Information Officers staffing the system are from YMCA Ireland, Crosscare and Youth Work Ireland.

Are you in a crisis?

This is not a service for people experiencing a mental health crisis, but if you need mental health support right now, free-text YIC to 50808 to start an anonymous conversation with a trained volunteer – 24/7. 

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