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Support services available during COVID-19

Whatever you're experiencing, there are supports available to help

Written by SpunOut | View this authors Twitter page and posted in news

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For everyone, the COVID-19 pandemic has changed how we live and brought new challenges that we may not have experience before. Regardless of the difficulties you may experience, at we are here to offer you support and advice to help you in your daily lives. 

From information on employment and financial support, education and exams and mental health and physical wellbeing, our content will continue to offer expert advice and peer to peer support in the coming months, supporting you to lead a happy and healthy life.

Click on one of the options below to take you to that section of the article: 

  • ​Mental health supports during the COVID-19 pandemic​
  • ​Housing supports during COVID-19​
  • ​Employment supports during COVID-19​
  • ​Education supports during COVID-19​
  • ​LGBTI+ supports during COVID-19
  • ​Further mental health supports during COVID-19​
  • ​Mental health supports in Northern Ireland
  • Get help finding the right support service for you
  • ​Mental health supports during the COVID-19 pandemic


    If you are a customer of the 48 network or cannot get through using the ‘50808’ short code please text HELLO to 086 1800 280 (standard message rates may apply). Some smaller networks do not support short codes like ‘50808’.


    • Jigsaw says it will continue to provide support for young people (aged 12-25) already engaged in their one-to-one service via telephone.
    • Twice daily group chats for young people focused on diverse emerging mental health themes can be accessed through their website
    • Email support is available to young people through
    • Jigsaw will also launch a free 1-800 phone service, where young people across the country can speak to a Jigsaw clinician, from April 3rd.
    • For further information check out:

    Your Mental Health

    • offers advice on how to mind your mental health during the coronavirus outbreak
    • Visit
    • Call 1800 111 888

    ​Housing supports during the COVID-19 pandemic


    • Threshold offer support to renters and homeowners at risk of loosing their homes or facing issues with their tenancies
    • Their national free phone helpline is available Monday to Friday 9am to 9pm, Call 1800 454 454
    • You can also speak via their web chat service from 9:30am -5pm Monday to Friday
    • Visit for more information

    Focus Ireland

    • Focus Ireland works with people who are homeless or are at risk of losing their homes across Ireland
    • Visit to find their nearest service available to you

    MABS (Money Advice and Budgeting Service)

    • MABS is the State’s money advice service, guiding people through dealing with problem debt
    • Money advisers are available by phone, email and live chat across the whole MABS network
    • Face-to-face appointments are suspended during the level 5 of the Plan for Living with COVID-19
    • Visit for more information 

    • is a government support for people experiencing domestic abuse during COVID-19 
    • Find information on domestic and sexual violence support services from State agencies and the voluntary sector
    • If you require urgent assistance or support, please call 999 or 112

    ​Employment supports during the COVID-19 pandemic


    • Intreo is a service from the Department of Social Protection
    • Intreo offers both income supports and employment supports to help you back into work, training or education
    • Visit for more information

    Education supports during the COVID-19 pandemic

    USI (Union of Students Ireland)

    • If you go to third level education the USI are there to support you
    • Speak to your class rep if you are experiencing difficulty with in college such as with your assignments, mental health or finances
    • They will be able to offer you advice on the supports available to you within your institution and from the USI
    • Visit to learn more

    LGBTI+ supports during the COVID-19 pandemic


    • Talk to a Youth Worker over text, email or phone for information, support, and referrals, find out more 
    • LGBTI+ youth groups are running online. Find your nearest group here
    • Crisis counselling, offered in partnership with Pieta House, is available free of charge for LGBTI+ youth self-harming or thinking of suicide. To book an appointment, call Pieta Dublin South on 01 462 4792 and ask to book an appointment for the LGBT+ youth counselling service or email to
    • You can contact BeLonG To on 01 670 6223 (Monday-Friday, 9am-5pm) or visit

    LGBT Ireland

    • LGBT Helpline is available on 1890 929 539
    • There is also a Gender Identity Family Support Line on 01 907 3707
    • You can email for support or information as face to face services are currently closed

    Further mental health supports during the COVID-19 pandemic

    Pieta House

    • Pieta House are currently offering sessions to people over the phone
    • You can contact your local centre for details:
    • They also have a Freephone 24 hour helpline and text service is available every day of the year. You can call 1800 247 247 or text HELP to 51444 (standard message rates apply)


    • MyMind is still providing online counselling nationally - all sessions are by video call or over the phone
    • Open hours are Monday to Friday from 8am to 10pm and Saturday from 9am to 7pm
    • The fee is €50 (including under 18's) but there is a smaller fee of €20 for people over 18, who are full-time students or unemployed
    • MyMind do not keep waiting lists so they generally have appointments available - you can book an appointment through their website
    • If you are aged between 16 and 18 you will need your parents permission to have an appointment - they must set up the online account for your appointment
    • Visit or you can email


    • Aware have a Freephone Support Line 1800 80 48 48 from 10am to 10pm every day
    • Their support and self-care groups nationwide, are cancelled until further notice
    • They also have a Life Skills Online Programme which is continuing as normal
    • You can email for services information and support
    • For further information check out


    • Turn2me provide both online counselling and online support groups
    • Visit for more information


    • The Samaritians have a free 24 hour helpline, 116 123
    • You can also get support by emailing

    Mental Health Ireland

    • You can call Mental Health Ireland's information line on (01) 284 1166 available Monday to Friday from 9am to 5pm
    • Email


    • While all face to face and helpline services are currently suspended you can email for information or support
    • Bodywhys still have online support groups which are continuing as normal
    • Visit for more information


    • Childline have a 24 hour freephone number for under 18’s, you can call 1800 666 666 any time, day or night
    • Their text service is available from 10am to 4pm every day, Text 50101
    • You can also chat online at from 10am to 4pm every day.

    Youth Mental Health Signposting Tool

    • Provides information on available youth mental health services, training programmes, community supports and children’s rights.
    • Visit for more information

    ​Mental health supports in Northern Ireland


    • Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere
    • It’s a place to go if you’re struggling to cope and you need immediate help.
    • Text Shout to 85258 to begin.


    • Mind is a mental health organisation that offers emergency advice, freephone helplines and mental health resources to those experiencing mental health difficulty.
    • Find out more about Mind

    Get helping finding the right service for you

    Need a hand finding the right support service for you? Chat online to a trained Youth Information Officer who can help you find what you are looking for.

    Our online chat service operates from Monday to Friday 4pm to 8pm. It is as easy as a WhatsApp conversation.

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    Published Novem­ber 26th2020
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