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Get a helping hand with your SUSI application

Get the answers and support you need online


Written by SpunOut | View this authors Twitter page and posted in news


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Do you have a question about SUSI? The Youth Information Chat can offer information, guidance or advice about SUSI and student finance.

What we can help with

We can help you with any questions you have about SUSI and grants:

  • I’m looking for information about student grants
  • Can I apply for a SUSI grant if I dropped out of college?
  • One of my parents lost their job. Can I get a SUSI grant now?
  • Can I apply for SUSI if I don't know the course I want?
  • I am living in direct provision. Are there grants available for college?

We can give you information, advice, and guidance about SUSI and student grants.

How does the chat work?

Our online chat service is as easy to use as WhatsApp and puts you in touch with a Youth Information Officer who can help you. Simply click the link below, fill out your information with your question, and start chatting.

Start a chat with us now

When is the chat service available?

The chat service is available between 4pm and 8pm, Monday to Friday (excluding bank holidays). If you want to chat to a Youth Information Officer during that time, start a conversation now

If you leave a message outside of these hours, we will get back to you by email as soon as we come back online.

or if you don't want to use the chat service, you can send us an email.

Start a chat with us now.

Who will you be talking to?

Our chat service is staffed by Youth Information Officers from centres across Ireland. Youth Information Officers are trained in providing information that is impartial, accurate, relevant to your question, in a non-judgemental and easy to understand way. The Youth Information Officers staffing the system are from YMCA Ireland, Crosscare and Youth Work Ireland.

The most important thing is your safety

If you tell us that you are under 18 and are being harmed, are at risk of being harmed, or have been harmed in the past while under 18, we must report this information to Tusla - the Child and Family Agency - and possibly the Gardaí. To make these reports, we need your full name, your age and the county you live in. If you choose not to share this information with us, we will be unable to make a report.

Are you in a crisis?

This is not a service for people experiencing a mental health crisis, but if you need mental health support right now, free-text YIC to 50808 to start an anonymous conversation with a trained volunteer - 24/7. 

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Published Novem­ber 30th2020
Can this be improved? Contact editor@spunout.ie if you have any suggestions for this article.
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