Over 3,500 people supported by the Youth Information Chat service

The Youth Information Chat 2021 Impact Report, highlights achievements and milestones for the service.

A new impact report published by the Youth Information Chat (YIC) service has highlighted the impact that the service has had during 2021. The service, launched in April 2020, offers information, advice and guidance about the issues that matter to young people.

The key findings of the report:

• There were 3,546 conversations with people about the issues that mattered to them
• On average, people waited just 15 seconds to speak to a Youth Information Officer
• There were complex queries with the average chat taking 13 minutes 29 seconds
• The service provided national coverage, online and available for over 978 hours
• More than 568,000 people reached through social media advertising

You can read the full 2021 Impact Report by clicking the button below.

About Youth Information Chat

YIC offers information, advice and guidance about the issues that matter to young people. It is a free, non-judgemental, one-to-one, online chat and email service for young people. 

The majority of people who contact YICare young people aged 16 – 25 years old. The chat service is available to all young people aged 16 – 25 years old,  as well as parents, guardians, friends, family and those working with young people.

The service is staffed by Youth Information Officers from Crosscare, YMCA and Youth Work Ireland. The Officers aim to enable young people to make their own informed choices and become independent and active citizens through 

accessible information sharing.

The service is open Monday to Friday from 4:00 – 8:00 PM (excluding Bank Holidays). Outside of those hours, young people can leave a message at any time, day or night, and we will reply to them by email during our opening hours.

To get information, advice and guidance about the issues that matter to you, contact the Youth Information Chat service at www.spunout.ie/question